Handling Difficult Conversations
In this module, we review the “D.E.F.I.C.I.T.” model which helps participants organize their thoughts and approach to handling difficult situations. Participants have a chance to practice in a paired exercise.
In this module, we review the “D.E.F.I.C.I.T.” model which helps participants organize their thoughts and approach to handling difficult situations. Participants have a chance to practice in a paired exercise.